How To Fix Slow WiFi Plaguing iOS 8

September 23rd, 2014

WiFi symbol on iPhone

Apple’s latest mobile operating system, iOS 8, has been available to the public for about a week now and, predictably, the bugs and issues are starting to trickle out. While there haven’t been any major problems reported, one annoyance has plagued many users. Thankfully, as Leslie Horn reports for Gizmodo, there’s a quick fix for users who are experiencing slow WiFi connections in iOS 8.

This isn’t an issue that is spread to all iOS 8 users, but there has been a significant number of complaints that WiFi seems slower since the upgrade. That extends to multiple models of iPhones and iPads too.

If the slow connection is troubling you, one solution would be to simply turn off WiFi on your device. But, if you’re using an iPad without a data plan, or have limited data on your smartphone, this isn’t exactly a good option either.

To fix the problem, there are a couple of options. First, try resetting your network settings. For some users, this brought WiFi speeds back up. If that doesn’t help, the other option is disabling WiFi Networking. To do so, go to Settings>Privacy>Location Services>System Services and turn WiFi Networking to off.

This is the first widespread bug reported for iOS 8, but it’s unlikely to be the last. While Apple will likely work quickly to patch and fix any issues that surface in the next few weeks, it’s not a bad idea to stick with iOS 7 if you can until more of these bugs are found and fixed.

If you’re having trouble with any of your mobile devices, bring them to Geek Rescue or call us at 918-369-4335.

For your business solutions needs, visit our parent company JD Young.

Seven Features New To iOS 8

September 22nd, 2014

Apple symbol

You’ve likely heard plenty about iOS 8 in the past week and may have even updated your Apple device, but do you really know what iOS 8 is capable of? More importantly, do you know why it’s better than the previous operating system, iOS 7? At Gizmodo, David Nield put together a handy list of “things you can do on iOS 8 that you couldn’t do on iOS 7″. Here are seven new features that are most useful.

  • Third Party Keyboards

This new feature has actually gotten quite a bit of publicity and led others to wonder why it was never before possible to add a different keyboard to an iPhone. There have been many complaints about the native keyboard in iOS, although just about every digital keyboard has its quirks. Now, you can go find the keyboard that fits your typing habits best.

  • Battery Usage

Here’s another feature that surprisingly wasn’t already available. By going to Settings>General>Usage>Battery Usage, you’ll be able to see how each app is affecting your battery. This could prove to be extremely useful in situations where your battery is low and you’re nowhere near a charger. Or, could help you decide if a new app is worth the trouble or not.

  • Timelapse Video

Creating timelapse videos is now possible by simply enabling an option in the Camera app. One frame of video will be captured each second. These timelapse videos will then be saved to your photo stream with a timer icon in the corner to help you identify them.

  • Escape Group Texts

Group texts between multiple contacts are handy, but can quickly become an annoyance. In iOS 8, you’re now able to remove yourself from group chats you no longer want to be a part of. Select the ‘Details’ option from conversation screen to see this option and other new choices.

  • Voice Messages

If you’re ever in a position where you don’t want to send a text message, but also don’t want to talk on the phone, there’s the new feature of Voice Messages. These are simply short audio recordings you can send directly to contacts. It’s like leaving them a voicemail, but quicker. In iMessage, press and hold the record button to start a new message, or press play to hear a message you’ve received.

  • Timed Photos

A timer has been a standard feature for digital cameras for years and now your iPhone can take pictures on a three to ten second delay. To enable this feature, tap the timer icon in the Camera app and then quickly gather your relatives for a group shot.

  • Scan Credit Cards

First, Apple Pay will let you purchase items without having your credit card with you. You’ll load the card’s information into Apple Pay and then pay directly with your iPhone. A useful idea, but also one that makes your phone even more valuable to criminals. Adding your card’s information to Apple Pay could be tedious, but iOS 8 enables the ability to scan credit cards. You can also use this feature when buying items online. Just use the ‘Scan Credit Card’ option in Safari.

If your iPhone or iPad have any kind of issues, bring your device to Geek Rescue or call us at 918-369-4335.

For your business solutions needs, visit our parent company JD Young.

Three Common Problems And Solutions For Apple’s iMessage

May 20th, 2014

iPhone messaging

If you’re an iPhone user, you’re likely familiar with iMessage, an alternative to SMS messaging between Apple users only. You’re also probably familiar with iMessage issues, which seem to be numerous. At Lifehacker, Thorin Klosowski has some advice for how to overcome some of the most common problems encountered by iMessage users.

  • Syncing Problems

If you have an iPhone, you may also have an iPad and Mac. Apple counted on this loyalty when they built in the ability to sync iMessage to different devices. Unfortunately, it’s not so easy to get syncing to work correctly. If you’re having trouble, the first thing to check is whether the phone number and email on iMessage matches on each device. On your iPhone, go to the Messages Settings menu and select ‘Send and Receive’. On your Mac, with Messages open, check the Preferences menu. Now match up the email address and phone number shown on each device. If they’re not the same, that’s your problem. If they are, try restarting both devices.

  • Loss Of Service

Losing service on your smartphone is frustrating but it becomes worse when it completely breaks iMessage, even once service is restored. Some users have experienced this when they’ve attempted to send a message with no service. The message gets caught in a loop and those users are then unable to send or receive with iMessage even when their phone is otherwise back to normal. Many of their sent messages are even marked ‘delivered’ but other users don’t receive them. Fortunately, the fix is fairly simple. Either delete the entire message thread containing the message sent without service by swiping left, or delete just the individual message.

  • Messages Won’t Send

Soemtimes it doesn’t take a loss of service for iMessage to break. There are times when users report being unable to send messages even when there’s been no problems with their network. The first step is to check if Apple has reported any problems on their end. The reality is that iMessage goes down from time to time. If there’s no reported downtime, try turning off iMessage then turning it back on. Then, enable the ‘Send as SMS’ option in the Messages Settings menu. If neither of these allow you to send messages, try resetting your network under the General Settings menu.

If you’re having problems with your Apple device that you can’t fix yourself, call Geek Rescue at 918-369-4335.

Four New Additions With iOS 7.1

March 12th, 2014

iPhone and iPad

In September, Apple released iOS 7. Since then, users have been waiting for the next update that would fix bugs and introduce new features. There have been plenty of stories predicting what the update would contain, but no one could know for certain. This week, iOS 7.1 was officially released and in just a couple of days, adoption is already close to 10-percent for eligible devices. Eric Zeman of Information Week reports on the iOS update and what’s new for iPhone, iPad and iPod Touch users.

  • Major Bug Fix

Many users complained that their device reset unexpectedly after updating to iOS 7. This soft reset wouldn’t delete any apps or saved data, but would interrupt whatever activity the user was currently engaged in. One of the primary goals of the update to 7.1 was to fix this annoying bug. So far, users are reporting that the reset problem has been solved.

  • Siri Upgrades

Apple’s virtual personal assistant received an upgrade in iOS 7.1. While Siri will still actively listen for voice commands, there’s an added option of manually control when Siri needs to pay attention. Users can hold the Home button down while they give a command and release it when they finish directing Siri. There are also a number of new voice options for Siri in a variety of languages.

  • iTunes Radio

Apple is still excited about the possibilities of iTunes Radio and continues to roll out new features for it. In iOS 7.1, users are able to make purchases easier from their mobile devices. Previously, users can now purchase music directly from the “Now Playing” screen in iTunes Radio and even buy entire albums. Users are also able to subscribe to iTunes Match directly from their iPhone or iPad. The search function for iTunes Radio was also tweaked to make it easier for users to access it quickly.

  • CarPlay

Perhaps the most anticipated addition included in iOS 7.1 allows iPhone and iPad users to integrate their devices with their cars. Before you get too excited, know that cars that support CarPlay aren’t even on the market yet. Some upcoming 2015 models are expected to include that feature. In the meantime, Apple’s devices are already ready to go. Users with CarPlay will be able to use Siri, navigation, messaging and access their music.

As always, it’s recommended that you back-up your device before installing a significant update like this one. Downloading and installing iOS 7.1 reportedly takes about 10-minutes over a WiFi connection.

If your device has issues that an update won’t fix, bring it to Geek Rescue or call us at 918-369-4335.

Details On The Soon-To-Be-Released iOS Update

February 10th, 2014

Two iPhones

Apple’s mobile operating system, iOS 7, was released in September and since then, more than 80-percent of users with supported devices have adopted it. After a few rounds of beta updates, Apple seems poised to release the first significant update to iOS 7. As JC Torres of Slash Gear reports, iOS 7.1 is rumored to be released in March.

Don’t expect 7.1 to break any new ground, however. For the most part, the update is being released to fix common bugs and functionality issues users have reported, not to improve existing features or introduce many new features.

You can expect a few visual tweaks. The slide to unlock, dialer, keyboard and music functions are all expected to look a little different in iOS 7.1. When sliding to turn off your iPhone, you’ll rounded slider at the top of your screen and a white cancel button at the bottom. Slight adjustments to the slide to unlock screen and animation are also being made.

When answering calls, you’ll have the option to accept or decline in green and red circles, instead of rectangles. You’ll also have actual icons above those options for ‘Remind Me’ or ‘Message’.

The dialer has become visually more attractive with color gradients and accents. The large green ‘Call’ rectangle has also been replaced with a smaller, circular phone icon.

In the music app, users may notice more prominent buttons for repeat and shuffle options. Those are now ‘Repeat Song’ and ‘Shuffle All’ and have a pink background behind them.

Another minor change comes in the keyboard, where the shift and delete buttons are now more prominent and easier to discern.

There are also new options in Calendar and animation tweaks to the Control Center and Messages.

Perhaps the most exciting change coming wrapped in iOS 7.1 is iOS in the Car. This new features allows you to connect your iPhone to compatible cars and display iOS content like maps, directions and messages on the navigation screen.

The other exciting news surrounding the coming iOS update is a promised fix for the infamous ‘white screen of death’. This glitch has been causing many users to suffer unexpected reboots and crashes. Users of the iPhone 5S, iPad mini with Retina and iPad Air have all reported this problem.

If your Apple device’s problems can’t be fixed by an iOS update, call Geek Rescue at 918-369-4335 or come see us. We fix hardware and software problems, as well as malware infections and more.

 

Tablet Showdown: Kindle Fire HDX Versus Apple iPads

January 29th, 2014

iPads

About a third of Americans over the age of 18 own a tablet. That kind of wide spread adoption means there’s always a large portion of people in the market for a new device. The most popular options are generally regarded as the Apple tablets, but Amazon’s offering of the Kindle Fire has gained a fair share of the market. At Gizmag, Will Shanklin pitted the Kindle Fire HDX 8.9 against both the iPad Air and the Retina iPad Mini. Here are the results.

  • Hardware

The first thing most consumers look at when buying a tablet is screen size. These three represent the full range of options. The iPad Mini at 7.9-inches is the smallest of the bunch. The Kindle Fire HDX offers an 8.9-inch screen, while the iPad Air is a full-size 9.7-inches. While each offers high resolution displays, the Kindle is actually the sharpest. It features 339 pixels per inch, compared to 326 on the iPad Mini and 264 on the iPad Air. The nod also goes to the Kindle for color accuracy.

In the actual construction of the tablets, the Apple products boast that familiar anodized aluminum, while the Kindle is matte plastic.

All three devices feature typical battery life of about nine to ten hours, which is outstanding. And all three feature powerful processors that are more than capable of handling your typical uses.

  • Software

The most notable difference between these tablets is the app store. While the Apple tablets have the largest selection of apps, the Kindle suffers a bit from limited selection. Amazon’s Appstore features fewer options than Google Play, but for most users that won’t be a big issue. All the most popular apps, like Facebook, Twitter, Netflix, Candy Crush and Angry Birds are available. The advantage for Kindle adopters is the inclusion of the Mayday button, which allows you to instantly connect with a customer service representative. Don’t worry, while you can see them, they only see your screen.

Apple users will have Siri and those other familiar services all starting with ‘i’. There are also Google services apps available that aren’t for the Kindle.

  • Price

The cost of each device will make the decision for many users. The Kindle Fire HDX is the cheapest retailing at $380 for the 16 GB model. The 16 GB Retina iPad Mini starts at $400 and the iPad Air at $500. You’re getting a top of the line tablet with any of these choices, but that’s understandably not always worth the money.

Regardless of what tablet you choose, Geek Rescue fixes it when you have problems. For malware, software or hardware issues, call us at 918-369-4335.

Use Your iOS Device More Efficiently With These Tips

January 27th, 2014

iPad mini

There are still some users who don’t enjoy interacting with Apple’s iOS on their iPhone or iPad. For many of these users, their frustrations stem from not knowing the full capabilities and functionality of the operating system. At LifeHacker, Whitson Gordon has a list of shortcuts that make interacting with iOS more efficient. While some more advanced users will know many of these, there’s something for everyone to learn.

  • Pull down to refresh

For most users, this has become intuitive. But, some don’t realize that this gesture refreshes in nearly every situation. Pulling your email’s inbox down to check for new messages may be common knowledge, but you can also pull down a webpage to re-load it or pull down an app to refresh the content. Just make sure you pull down until you see an icon, then release to refresh.

  • Swipe for timestamps or more options

One common complaint about messaging in iOS is that timestamps aren’t included. Actually, they are but they’re not visible. To see when a message was sent or received, swipe left on the message. Use the same swipe over an email in Mail inbox to see more options, like a quick way to delete.

  • Swipe to go back

This is another gesture that works in nearly any situation in iOS. To go back one screen, or even back to the previous webpage, swipe from left to right. If you swipe slowly, you’ll be able to preview the previous screen before you decide to go back. If you swipe the opposite direction in Mail or Safari, you can go forward a screen.

  • iPad’s split keyboard

It feels a little cumbersome typing on an iPad’s digital keyboard. There’s a second option that not everyone knows about, however. Hold down the keyboard key, or just simply pull the keyboard apart to get a more comfortable split keyboard. Now, you can type with your thumbs like you do with a smartphone and you can move the keyboard to anywhere on the screen.

  • Quick event changes in Calendar 

If an event you’ve stored in Calendar needs to be changed, you could edit it and type in the new details. An easier way, however, is to hold down on the event in Day mode, then move the event to a new day or time, or even change the duration.

  • Quickly view drafts in Mail

Any saved drafts of messages are available in Mail’s main menu with the rest of the folders, but to reach them quicker, just hold down on ‘Compose’. A list of your drafts will pop up as a menu you can choose from.

These tips allow you to access functions of your Apple device faster and use it more efficiently. If you have other problems with your device, like slow performance, malware infections or broken hardware, come by Geek Rescue or give us a call at 918-369-4335.

Apple’s iOS 7.1 Moves To Second Beta Version

December 16th, 2013

Apple symbol

Apple released iOS 7, its latest version of the operating system included on iPhones and iPads, in the middle of September. Here it is three-months later and iOS 7.1 has taken another step closer to its release. Unlike iOS 7, 7.1 won’t be so groundbreaking and will feature mostly bug fixes and small tweaks. As Carly Page reports for Inquirer, the second Beta version of iOS 7.1 has been officially made available to developers.

Perhaps the most exciting of the included tweaks is a toggle for ‘Car Display’. In and of its self , this isn’t that exciting but it hints at something Apple may release in the near future. ‘iOs in the car’ has long been a rumored feature bound for release. This feature would allow users to link their iPhone or iPad to their car in order to control their music, navigation and messages while driving.

Other changes in this version of iOS include some tweaks to settings menus. Touch ID and Passcode settings have been moved to the main Settings menu to make them easier to find. In iOS 7, they’re buried under multiple options. Users will now also be able to adjust button shapes through the Accessibility setting.

The iTunes Match process has been made faster than ever, which it easier for users to access music stored in the cloud. Also faster is the animation speed used for all interactions with the operating system. This doesn’t actually make the device faster, but it will feel faster than before.

Many of these small changes won’t even be noticeable to many users, but they will make devices easier to use and introduce some options for more customization. The second Beta version of iOS 7.1 is currently available for download at Apple’s developer website.

At Geek Rescue, we know the ins and outs of iPhones, Androids and all smartphones. If your device is giving you trouble, bring it to one of our locations or give us a call at 918-369-4335.

The Top Features Of Google’s New And Improved iOS App

November 6th, 2013

iPhone 5C

This week, Google made its new iOS app available to iPhone and iPad users. Experts are praising its improved functionality and additional features. Salvador Rodriguez, of the LA Times, published his favorite new features. Here’s a list of the Google apps new features and why you’ll like them.

  • Image Search

The Google app’s image search has been upgraded to allow for more user interaction. After selecting an image from search, users can zoom in on that image, or use two fingers to minimize the selection and continue searching.

  • Voice Search

Siri has attained her share of critics from iOS users, but Google’s voice search is improved as a superior alternative. The Google app has to be open to be used, but when it is, users only need to say “OK Google” and the app will start listening for voice search. The speech recognition ability within the app is considered by most to be better than Siri.

  • Google Now

Previously, Google Now notifications were only available to Android users. In the new Google app, these notifications are available on iOS. Users are able to set reminders based on time, or when they reach a specific location. For example, you could remind yourself to buy an item at the store and Google Now would send your phone a notification once you’ve reached the store.

  • New Cards

Google Now also features new cards that show you what you’ve purchased and reserved recently. Tickets for movies, concerts and other events are displayed here. Also, airplane tickets, car rental reservations and hotel reservations are stored here. There’s even a listing of upcoming events in your area.

These new features make Google’s iOS app more useful and easier to use. If you have an iPhone or iPad, it’s a worthy addition.

If you’re having trouble with your Apple device, or any device, come by Geek Rescue, or call us at 918-369-4335. If it boots up or turns on, we fix it.

Security Flaw Discovered In iOS Apps

October 31st, 2013

Smartphone unlocked

There have been relatively few true threats to the security of iPhones compared to the amount of malware being produced for Android. A serious threat has recently emerged, however. Antone Gonsalves, of Network World, reports that a team of security experts uncovered a vulnerability in a large number of iOS apps. The flaw allows for a third party to intercept data and then send their own directly onto a user’s device.

The team is calling it “HTTP Request Hacking” because it allows hackers to intercept HTTP traffic between the app and server. The hacker can then tell the app to retrieve data from a different server, which usually involves putting malicious links on your iPhone and iPad. This method is particularly effective for news apps because the hackers can put fake links in the news stories, which cause malware to be downloaded when clicked.

Once a hacker gains control of the app, they can continue to send whatever data they want until the app is updated to close the security gap, or removed completely.

There is such a large number of affected apps that the security team couldn’t contact all of them directly. Instead, they opted to spread the word through the media. The vulnerability only affects apps using an HTTP connection. Most high quality apps use the more secure HTTPS connection.

There’s code available to fix the problem, but it’s much easier to just remove the app. If it’s using an HTTP connection, you probably shouldn’t be using it anyway.

This particular security flaw was specifically found for iOS and while it hasn’t been tested on Android, security experts note that it’s likely that would affect those users as well.

If you believe you have malware infecting any of your devices, come by or contact Geek Rescue at 918-369-4335. We will fix your phone, tablet or computer and help make sure you’re prepared for the next malware attack.