August 23rd, 2013
Imagine your text alert on your smartphone goes off. You eagerly check your new message and find that it’s from an unknown number telling you that your email account has been hacked. The message informs you that you’ll need to text back a word or phrase that they give you, likely to verify your identity or something. What do you do next?
The Federal Trade Commission is warning the public not to text back. These text messages are part of a new scam and the target is your personal information.
When you reply to these texts, the scammers gain information about you and your smartphone. This gives them the tools they need to access your data and compromise your accounts.
Even though plenty of people around they world learn the unfortunate news that their email has been hacked, there probably aren’t many, if any at all, that are warned via text message from their email provider. If you are contacted about a compromised account, be it your email, bank account or credit card, the company will likely do it on a more secure channel.
These text messages may also include a link for you to follow for more information or continue the process of fixing your email. These links are tempting as you want to find out more information, but don’t click them. Just by following the link, you’ll likely be installing malware onto your device, which hackers use to monitor your activity and steal your data.
What you can do is alert your phone’s provider about the message. Most of the large providers have a spam number you can call, or forward these text messages to.
If you feel that malware, or any other type of malicious software, has been installed on your phone or your smartphone is just not performing like it should, contact Geek Rescue at 918-369-4335. We fix smartphones.
August 22nd, 2013
A new spear phishing attack has prompted a public service announcement from from the FBI’s Cyber Division. The attack uses an email made to look like it’s from the National Center for Missing and Exploited Children.
Spear phishing is a targeted attack that attempts to gain access to accounts or data. Their targeted nature usually suggests those responsible are trying to steal something specific from those receiving the email. Put another way, if you receive the email, you have something the hackers want.
This particular attack contains the subject “Search For Missing Children” and has a .zip file attached. This file contains three malicious files included, which are harmful to your computer and could steal or log your information.
Implementing better security is a great step in avoiding these types of attacks, but practicing better internet habits is key. Regardless of who it’s from, you should be wary of any unsolicited email with attachments that arrives in your inbox. Some of these attack emails also contain links that should also be avoided.
If you’ve seen this specific email spear phishing attack, or one similar, you’re urged to report it to the FBI.
To safeguard yourself or your company against these attacks and other malicious attempts to infiltrate your network, contact Geek Rescue at 918-369-4335. We have a variety of security solutions to help you and will educate you on how to stay secure.
August 22nd, 2013
You’ve no doubt heard the term “retina display” but do you really understand what that means and why it’s desirable?
Retina is an Apple trademark and used for displays on the iPhone and iPad. Apple uses it to convey to consumers that anything that’s not Retina isn’t good enough.
Whitson Gordon explored this for Lifehacker. Retina is really a term that just sounds better than saying your display is good enough.
When Apple tells you your display is Retina, they’re telling you that the resolution is high enough for your screen size that you won’t be able to see individual pixels. The pixel density, or PPI, which stands for pixels per inch, doesn’t need to be as high on a small iPhone screen as it would be for an iPad or television. So, all Retina displays are not created equal.
When you’re buying an Apple device that has Retina display, however, you can be sure that you’re getting the best display needed for that device. Anything higher would be hardly noticeable and be a drain on performance.
Regardless of whether you have an Apple device or not, you can test your display to find out if it’s up to the Retina, or good enough not to see pixels, standard. Use this handy calculator to find out what the PPI is and measure it against the size of your device.
If you encounter problems with your display or any other aspect of your smartphone, tablet, mp3 player or computer, contact Geek Rescue at 918-369-4335. If it boots up or turns on, we’ve got you covered.
August 22nd, 2013
Everyone is clamoring for an upgrade in security for their smartphone and Google has applied for a patent that seemingly will do just that.
Alex Colon, of GigaOM, writes that Google patented a “location-based security system for portable electronic devices.” So how will this help keep your smartphone safe?
You’re already letting Google know where you are all the time. Using Google Maps or just leaving location based searches on, your GPS and Google already have a close relationship.
This new technology builds off of that to change the settings on your phone based on where you currently are. For example, when you’re at home, the security settings will be set to low because there is little chance of anyone swiping your phone from your coffee table. However, when you venture outside and into public, your phone will automatically beef up security due to potentially more dangerous surroundings.
Without you having to physically change anything, your phone will demand a password to advance past the lockscreen. Other security measures may be put in place, as well.
We’ll have to wait and see exactly how Google plans to use this new patent. In the meantime, contact Geek Rescue at 918-369-4335 to discover all of your options for keeping your smartphone safe and secure. We protect devices from hacks, viruses and malware and also fix broken devices.
August 21st, 2013
The term antivirus gets used a lot, but what does it actually refer to? Do you know what you’re protected against when you install antivirus software?
Unfortunately, antivirus has become a general term for security software. Some protect you against different threats than others.
Alan Henry wrote about the specifics of antivirus and anti-malware protection in his article for Lifehacker.
The term virus specifically doesn’t cover other threats like worms, spyware or adware. Your anitvirus software, however, likely covers some of these other threats.
A virus falls under the category of malware, but that doesn’t mean anti-malware protection keeps you fully secure. Your anti-malware program may not prevent hacks and the loss of data.
It’s all confusing because of the vague language being employed. What you should know is what specifically your chosen security software protects you from. Do the research, ask questions and understand what the software does and, just as important, what it doesn’t do.
Regardless of the money spent and the research done, your security won’t be impregnable. You’ll still be susceptible to some threats. Installing two different security tools helps. One to scan your system continuously and keep out malicious threats. The other to scan from time to time to make sure nothing has gotten through that first line of defense.
Even with two measures in place, you might encounter a problem. That’s why your third security tool should be your own browsing habits. Don’t click on fishy looking links or spam email. Don’t download anything that doesn’t come from a verified, reliable source. Change passwords often and make them strong. These habits keep you away from potential problems and make your security software’s job easier.
Keeping your data secure and your PC clean is a difficult job. To ensure you are fully equipped to handle it, contact Geek Rescue at 918-369-4335. We have the security solutions you need and will advise you on safe surfing.
August 20th, 2013
Chances are, you use a touchscreen every day. Whether on your smartphone or a tablet, we tend to take the technology for granted. Have you ever considered how that touchscreen works?
Ian Rodricks wrote about the three “vital components” in every touchscreen for IndiaNIC.
You see that clear, glass panel on your phone or tablet? It’s not the display screen, but rather the touch sensor. The display screen lies behind it. The sensor uses electrical signals that are altered when you touch the screen. This is how it determines where and how the touch occurred.
The touch controller translates your actions on the touchscreen and turns it into data the PC understands. So, when you pinch to zoom, the touch controller relays that message to the PC and you see your display zoom.
The PC and the controller speak the same language because of the software driver. The driver tells the PC how to interpret the signals sent from the touch controller. Usually, the driver used is like the mouse driver in a desktop PC. This way, your finger on the touchscreen acts like the mouse pointer moving across your home PC screen.
Touchscreens are incredibly easy to use, but have only been affordable for mass produced devices for the past several years. Unfortunately, they are sensitive and fragile.
If you’re having trouble with a touchscreen device, call Geek Rescue at 918-369-4335. We fix smartphones, tablets, mp3 players and more.
August 19th, 2013
An estimated 90-million tablets will be sold this year and that number is expected to grow steadily to about 140-million in only two years time. Does this mark the end of the desktop and laptop PC?
As Scott Finnie reports for CIO, PCs don’t seem to be going away anytime soon. In fact, PC sales increased almost five-percent over the past year.
The tablets main weakness is its lack of a keyboard. That makes typing anything longer than a web address or short email difficult. Particularly for business use, this makes adopting tablets in favor of PCs, rather than in addition to them, nearly impossible.
While Finnie argues that tablets will eventually overtake PCs and render them obsolete, the clear conclusion, at least for the time being, is that the two will co-exist. The tablet doesn’t offer any functionality that can’t also be performed by a PC. The PC, however, does have some offerings that the tablet can’t do, or at least can’t do easily.
The tablet, however, offers much better portability, even more than a typical laptop. As more businesses increase their need for mobile devices, the need for tablets also grows.
The tablet is mobile and many times are more affordable than a PC. So far, that doesn’t mean that your PC will soon be a thing of the past.
Whether you’re using a tablet or a PC, call Geek Rescue at 918-369-4335 for support. We repair all devices and fix broken and cracked screens, clean viruses and malware and much more. Whatever the problem with your device, we fix it. Like we always say, if it boots up or turns on, we’ve got you covered.
August 16th, 2013
Getting hacked, having data stolen and money lost is at the front of everyone’s mind. Unfortunately, there’s no way to guarantee that you’re 100-percent safe. Your security will never be unbreachable, no matter how much effort you put into it.
Tom Cochran, of Entrepreneur, calls your efforts to protect yourself against cyber crime “a battle of asymmetry”. Put simply, there are too many vulnerabilities for you to monitor all of them and keep them secure.
This certainly doesn’t mean security shouldn’t be a concern. Even though the reality is you can’t be completely impenetrable, you should still strive to be as secure as possible.
Verizon reports that 79-percent of hacking victims were targeted simply because of opportunity. This means their security was woefully insubstantial and they were targeted because hackers found them to be an easy target. Of those targeted because of opportunity, 97-percent of them were avoidable with simple tools added to their security.
It’s a bit like the old saying about escaping a bear attack. You don’t have to be faster than the bear. You just have to be faster than those around you. You need to have the best security possible to dissuade cyber criminals from even trying to hack your network. If you make it difficult on them, they’ll look elsewhere. Here are a few ways for you to improve your security.
- Password Protected Everything
Businesses have attempted to make more and more of their data available from anywhere, which also means outsiders have the opportunity to hack into your network from anywhere. Passwords on devices and applications help to keep out those who shouldn’t have access. If you’re in doubt about whether an element you use needs a password, add one.
- Strong, Memorable Passwords
Password protection is useless if the password is easily broken. Use a combination of numbers, both upper and lower case letters, and symbols. Make your password eight characters or more. Try not to use whole words or information, like the names of your kids or pets, readily available on social media.
This doesn’t mean your password should be so nonsensical that you’ll never remember it. Passwords should still mean something to you, but be clever and use acronyms or other tricks to make your password strong.
We’re not advocating dancing here, but rather two-step verification. This means, in addition to password protection, there’s another layer of protection required for log in. Usually, this is a code given over the phone or via text message.
For social media, email or cloud services that are accessible by anyone, two-step verification is needed. After all, if the site is available to anyone, then anyone could be trying to break in.
Again, these tips don’t seal up your data entirely. Unfortunately, you are always at a risk of being hacked. But the more effort you put into your security, the more slight your chance of being hacked is.
To discover better security options for your business, or personal accounts, call Geek Rescue at 918-369-4335.
August 15th, 2013
With the number of businesses, both large and small, adopting some sort of cloud computing technology, it becomes increasingly important to study trends and predict innovations. Rebecca Grant, of VentureBeat, explored the evolving trends of cloud computing and revealed where most expect and want it to go from here.
The mobile user is the main focus in most industries right now because it is such a rapidly growing group. In the context of cloud computing, mobile innovations allow for streamlining your business, allowing access from anywhere and easy sharing of documents. The bring your own device boom has spurred this need. There’s an added bonus of quick and simple recovery after disaster as well.
Rather than creating solutions that can be adapted for various industries, we’ll likely see more industry-specific cloud computing options. Rather than a horizontal focus, we’ll see more vertically focused start-ups bring narrowly focused innovations to the marketplace.
This is a way to build applications without a regard for infrastructure. It’s been recognized as a rapidly growing sector of the cloud, which empowers developers.
More and more data is available to businesses, which means the demand for applications capable of interpreting that data is on the rise, or soon will be. With cloud computing, data can be collected and reported in one place and easily shared across an enterprise.
- Outsourcing And Outservicing
With wide-spread cloud technology, outsourcing will increase. Companies can focus on their unique niche and seamlessly outsource the areas of work they aren’t as good at. This makes both starting a business and running it smoothly easier.
Cloud computing covers a vast array of topics, such as security, storage, hosting and data analytics. As more companies adopt at least part of the cloud into their business, more innovations will increase its usefulness.
To find out how the cloud helps your business, contact Geek Rescue at 918-369-4335.
August 14th, 2013
When your computer is infected with malware, it is usually easy to spot. It may not be that easy to fix.
Malware makes your computer do some strange things. It will seem to working hard at some task even when you’re not doing anything. Windows will open seemingly by themselves. The effects of malware on your system are generally not clandestine.
Once you’ve diagnosed a malware infection, what’s your next step? Matt Egan has some good ideas at PC Advisor.
The malware infecting your computer may use your internet connection against you, so disable that immediately. Unplug any wired connections and turn off your WiFi connection.
Next, assuming you’re using a Windows operating system, boot into Safe Mode. When restarting your machine, hit F8 to use Safe Mode.
This allows you to work freely without doing any more damage to your PC. Safe Mode doesn’t enable many of Windows processes and programs to run and, more importantly, malware doesn’t run either.
While in Safe Mode, you’ll want to scan for malware. If you already have antivirus software installed, that’s great but you’ll need a different program. After all, that software didn’t stop malware from infecting your computer.
Since your first step was to disconnect from the internet, you’ll have two options for installing a new malware scanner. You can either reconnect to the internet and disconnect once you’ve downloaded a new program, or download on a different computer and transfer the software via a USB drive.
Once it’s installed, run the scan and remove any malware it finds. There are some obstacles you may still have to deal with, however.
Some types of malware are capable of killing antivirus programs, even in Safe Mode. If you find the scan doesn’t finish and the program closes on its own, that’s the problem. You’ll need to call in the professionals. Geek Rescue is available to clean your machine and install heartier security provisions.
The scan may also come up empty. If this happens but your PC continues to act funny, you can try a different antivirus scan, or take it to Geek Rescue.
Even with the malware gone, you may have some lingering effects. Your browser may have a toolbar installed on it or your homepage may have changed. Fixing these issues is usually pretty simple, but you’ll also want to change your passwords and log-in details. Malware often harvests this information. Don’t limit the log-in changes to just your bank account and email either. Change any account you log-in to regularly, including social media.
If the issues with your computer persist, call Geek Rescue at 918-369-4335. We’re happy to help with any computer problems and help you to prevent them from happening in the future.