August 26th, 2013
When your phone is stolen, there are a number of things to worry about beyond just getting a new phone. All of our smartphones carry personal information that is used to access our online accounts when it falls into the wrong hands. Before getting a new phone, our first concern should be to lock down access to our old phone.
As Jaeyeon Woo reports for the Wall Street Journal, Samsung and LG are taking measures to not only prevent smartphone theft, but also to keep your data safe after theft. Their new anti-theft tool, or “kill switch”, would completely disable a phone that’s been reported stolen. This means the device becomes inoperable, even with a new SIM card or hacking procedures.
A growing business overseas is to ship and sell stolen smartphones to the U.S. This “kill switch” feature would take a tremendous bite out of that industry. However, users will have to register their devices before they are stolen in order to use the kill switch function.
Samsung and LG’s efforts build on the recently publisized developments for Android phones to help find and lock lost and stolen phones. Those using iOS devices also have similar functions to protect their lost and stolen devices.
The kill switch, however, is seemingly the first tool that bricks a device in any circumstance. Since the phone is rendered useless, the hope is that thefts will drop dramatically. In any event, users won’t have to worry that the theft of their smartphone will also lead to the theft of their identity.
To keep your smartphone or other device more secure, contact Geek Rescue at 918-369-4335. We offer a variety of security options and also fix broken devices and devices with infected with malware.
August 23rd, 2013
When spam email arrives in your inbox, it’s easy to ignore it, delete it and forget about it, right? Well, maybe not so easy for many of us.
As Chris Matyszczyk, of CNet, reports, a recent study found that about 30-percent of people knowingly, willingly opened an email that they knew, or at least strongly suspected, was spam. Why? Sometimes, the promise of something too good to be true is too good to pass up.
To make matters worse, about 9-percent of people willingly downloaded attachments included in the spam email. So, they thought it was spam, opened it anyway and downloaded the attachment. Sometimes, we make it too easy for the hackers.
Those hackers, however, don’t make it easy for users. It’s because of the social engineering they employ that it’s so enticing to open messages we know we shouldn’t. The most popular tactics are the promise of money, sex or a new friend.
This behavior is why having antivirus software installed on your computer isn’t enough to keep you fully secure. It is this human error that often causes viruses and malware to infect your PC and steal your data.
These tempting spam attacks extend beyond your email inbox, as well. You’ll see similar tactics used on social media and in text messages. You’ve likely already received a text from an unknown number informing you that you’ve won some money or are entitled to a free gift card. When those arrive on our smartphones, it’s easy to identify them as spam, but sometimes it’s much more difficult to delete them and move on.
If you’d like to improve the security on your email, or need to clean and fix a device that’s infected with malware, contact Geek Rescue at 918-369-4335. We understand spam is tricky, but we will fix whatever harm has been done.
August 23rd, 2013
There are three main choices for an internet browser. Internet explorer from Microsoft was the top choice for quite some time, but competitors Mozilla Firefox and Google Chrome have taken a bite out of the market share. Chrome is now the most used browser, but many people aren’t taking advantage of extensions to use it at full capacity.
Extensions are tools you add on to your existing Chrome browser. They enhance your productivity by making tasks you already do easier. There are ad-blockers, screenshot tools, password auto-fills and social media help. Best of all, many of the top extensions are free to install.
Paul Mah, of CIO, has a list of some of the best Chrome apps currently available, but not all of his choices are free.
We’ve all had moments when a screenshot of our browser would be helpful for one reason or another. With this extension, you get to choose what area of the screen you want a shot of, and include annotations for reference.
This extension allows you to post updates to all of your social media profiles without having to navigate to each page. When you find something you want to share, just use Buffer to schedule your posts across all of your profiles. It even tracks metrics so you can see how you’re doing.
Your operating system may not have the capability to snap browser windows to each side of the screen so each is viewable. With the Dualless extension, you’ll always be able to arrange Chrome’s windows the way you need them.
Sites that still use Flash slow down your performance, but with this extension, Flash on any site is automatically blocked to keep your browsing experience fast.
When you come across a word you are unfamiliar with, just double click and this extension provides a small pop-up definition. You will have to specifically allow Chrome to open pop-ups when you double click, however.
The name is a little odd, but this extension proves to be incredibly useful. If you accidentally close a tab, you’ll have the ability to search through a list of every closed tab you’ve been through to find it again. The list is organized by when the tab was closed, but is searchable by keywords to help.
The Chrome Web Store offers thousands of options for you to customize your browser and optimize your experience. It’s available by going to the Settings page and clicking Extensions.
Should you be having trouble with your internet, or the device you use to access it, call Geek Rescue at 918-369-4335. Our knowledgeable techs are available to fix whatever problem you may be experiencing.
August 23rd, 2013
Imagine your text alert on your smartphone goes off. You eagerly check your new message and find that it’s from an unknown number telling you that your email account has been hacked. The message informs you that you’ll need to text back a word or phrase that they give you, likely to verify your identity or something. What do you do next?
The Federal Trade Commission is warning the public not to text back. These text messages are part of a new scam and the target is your personal information.
When you reply to these texts, the scammers gain information about you and your smartphone. This gives them the tools they need to access your data and compromise your accounts.
Even though plenty of people around they world learn the unfortunate news that their email has been hacked, there probably aren’t many, if any at all, that are warned via text message from their email provider. If you are contacted about a compromised account, be it your email, bank account or credit card, the company will likely do it on a more secure channel.
These text messages may also include a link for you to follow for more information or continue the process of fixing your email. These links are tempting as you want to find out more information, but don’t click them. Just by following the link, you’ll likely be installing malware onto your device, which hackers use to monitor your activity and steal your data.
What you can do is alert your phone’s provider about the message. Most of the large providers have a spam number you can call, or forward these text messages to.
If you feel that malware, or any other type of malicious software, has been installed on your phone or your smartphone is just not performing like it should, contact Geek Rescue at 918-369-4335. We fix smartphones.
August 22nd, 2013
A new spear phishing attack has prompted a public service announcement from from the FBI’s Cyber Division. The attack uses an email made to look like it’s from the National Center for Missing and Exploited Children.
Spear phishing is a targeted attack that attempts to gain access to accounts or data. Their targeted nature usually suggests those responsible are trying to steal something specific from those receiving the email. Put another way, if you receive the email, you have something the hackers want.
This particular attack contains the subject “Search For Missing Children” and has a .zip file attached. This file contains three malicious files included, which are harmful to your computer and could steal or log your information.
Implementing better security is a great step in avoiding these types of attacks, but practicing better internet habits is key. Regardless of who it’s from, you should be wary of any unsolicited email with attachments that arrives in your inbox. Some of these attack emails also contain links that should also be avoided.
If you’ve seen this specific email spear phishing attack, or one similar, you’re urged to report it to the FBI.
To safeguard yourself or your company against these attacks and other malicious attempts to infiltrate your network, contact Geek Rescue at 918-369-4335. We have a variety of security solutions to help you and will educate you on how to stay secure.
August 22nd, 2013
You’ve no doubt heard the term “retina display” but do you really understand what that means and why it’s desirable?
Retina is an Apple trademark and used for displays on the iPhone and iPad. Apple uses it to convey to consumers that anything that’s not Retina isn’t good enough.
Whitson Gordon explored this for Lifehacker. Retina is really a term that just sounds better than saying your display is good enough.
When Apple tells you your display is Retina, they’re telling you that the resolution is high enough for your screen size that you won’t be able to see individual pixels. The pixel density, or PPI, which stands for pixels per inch, doesn’t need to be as high on a small iPhone screen as it would be for an iPad or television. So, all Retina displays are not created equal.
When you’re buying an Apple device that has Retina display, however, you can be sure that you’re getting the best display needed for that device. Anything higher would be hardly noticeable and be a drain on performance.
Regardless of whether you have an Apple device or not, you can test your display to find out if it’s up to the Retina, or good enough not to see pixels, standard. Use this handy calculator to find out what the PPI is and measure it against the size of your device.
If you encounter problems with your display or any other aspect of your smartphone, tablet, mp3 player or computer, contact Geek Rescue at 918-369-4335. If it boots up or turns on, we’ve got you covered.
August 22nd, 2013
Everyone is clamoring for an upgrade in security for their smartphone and Google has applied for a patent that seemingly will do just that.
Alex Colon, of GigaOM, writes that Google patented a “location-based security system for portable electronic devices.” So how will this help keep your smartphone safe?
You’re already letting Google know where you are all the time. Using Google Maps or just leaving location based searches on, your GPS and Google already have a close relationship.
This new technology builds off of that to change the settings on your phone based on where you currently are. For example, when you’re at home, the security settings will be set to low because there is little chance of anyone swiping your phone from your coffee table. However, when you venture outside and into public, your phone will automatically beef up security due to potentially more dangerous surroundings.
Without you having to physically change anything, your phone will demand a password to advance past the lockscreen. Other security measures may be put in place, as well.
We’ll have to wait and see exactly how Google plans to use this new patent. In the meantime, contact Geek Rescue at 918-369-4335 to discover all of your options for keeping your smartphone safe and secure. We protect devices from hacks, viruses and malware and also fix broken devices.
August 21st, 2013
The term antivirus gets used a lot, but what does it actually refer to? Do you know what you’re protected against when you install antivirus software?
Unfortunately, antivirus has become a general term for security software. Some protect you against different threats than others.
Alan Henry wrote about the specifics of antivirus and anti-malware protection in his article for Lifehacker.
The term virus specifically doesn’t cover other threats like worms, spyware or adware. Your anitvirus software, however, likely covers some of these other threats.
A virus falls under the category of malware, but that doesn’t mean anti-malware protection keeps you fully secure. Your anti-malware program may not prevent hacks and the loss of data.
It’s all confusing because of the vague language being employed. What you should know is what specifically your chosen security software protects you from. Do the research, ask questions and understand what the software does and, just as important, what it doesn’t do.
Regardless of the money spent and the research done, your security won’t be impregnable. You’ll still be susceptible to some threats. Installing two different security tools helps. One to scan your system continuously and keep out malicious threats. The other to scan from time to time to make sure nothing has gotten through that first line of defense.
Even with two measures in place, you might encounter a problem. That’s why your third security tool should be your own browsing habits. Don’t click on fishy looking links or spam email. Don’t download anything that doesn’t come from a verified, reliable source. Change passwords often and make them strong. These habits keep you away from potential problems and make your security software’s job easier.
Keeping your data secure and your PC clean is a difficult job. To ensure you are fully equipped to handle it, contact Geek Rescue at 918-369-4335. We have the security solutions you need and will advise you on safe surfing.
August 20th, 2013
Chances are, you use a touchscreen every day. Whether on your smartphone or a tablet, we tend to take the technology for granted. Have you ever considered how that touchscreen works?
Ian Rodricks wrote about the three “vital components” in every touchscreen for IndiaNIC.
You see that clear, glass panel on your phone or tablet? It’s not the display screen, but rather the touch sensor. The display screen lies behind it. The sensor uses electrical signals that are altered when you touch the screen. This is how it determines where and how the touch occurred.
The touch controller translates your actions on the touchscreen and turns it into data the PC understands. So, when you pinch to zoom, the touch controller relays that message to the PC and you see your display zoom.
The PC and the controller speak the same language because of the software driver. The driver tells the PC how to interpret the signals sent from the touch controller. Usually, the driver used is like the mouse driver in a desktop PC. This way, your finger on the touchscreen acts like the mouse pointer moving across your home PC screen.
Touchscreens are incredibly easy to use, but have only been affordable for mass produced devices for the past several years. Unfortunately, they are sensitive and fragile.
If you’re having trouble with a touchscreen device, call Geek Rescue at 918-369-4335. We fix smartphones, tablets, mp3 players and more.
August 19th, 2013
An estimated 90-million tablets will be sold this year and that number is expected to grow steadily to about 140-million in only two years time. Does this mark the end of the desktop and laptop PC?
As Scott Finnie reports for CIO, PCs don’t seem to be going away anytime soon. In fact, PC sales increased almost five-percent over the past year.
The tablets main weakness is its lack of a keyboard. That makes typing anything longer than a web address or short email difficult. Particularly for business use, this makes adopting tablets in favor of PCs, rather than in addition to them, nearly impossible.
While Finnie argues that tablets will eventually overtake PCs and render them obsolete, the clear conclusion, at least for the time being, is that the two will co-exist. The tablet doesn’t offer any functionality that can’t also be performed by a PC. The PC, however, does have some offerings that the tablet can’t do, or at least can’t do easily.
The tablet, however, offers much better portability, even more than a typical laptop. As more businesses increase their need for mobile devices, the need for tablets also grows.
The tablet is mobile and many times are more affordable than a PC. So far, that doesn’t mean that your PC will soon be a thing of the past.
Whether you’re using a tablet or a PC, call Geek Rescue at 918-369-4335 for support. We repair all devices and fix broken and cracked screens, clean viruses and malware and much more. Whatever the problem with your device, we fix it. Like we always say, if it boots up or turns on, we’ve got you covered.